Discover exceptional KuikWit features to thrive
Discover Kuikwits’s Advanced Features
Empower your team with a suite of powerful tools designed to streamline communication, boost efficiency, and enhance customer interactions.
Empower your team with a suite of powerful tools designed to streamline communication, boost efficiency, and enhance customer interactions.
Leverage KuikWit's core features to experience next-level customer management on a centralized platform, with seamless chat distribution, performance insights, and more
KuikWit ensures even distribution with real-time receipt of the incoming customer inquiries and chats across the agents, which facilitates workload balance, improved customer experience, and large-scale operation. And stores the overwhelming amount of chats in the pending status awaiting the agents availability to address customer inquiries.
KuikWit ensures even distribution with real-time receipt of the incoming customer inquiries and chats across the agents, which facilitates workload balance, improved customer experience, and large-scale operation. And stores the overwhelming amount of chats in the pending status awaiting the agents availability to address customer inquiries.
Efficient Chat Labeling
Organize your chats effortlessly with efficient ch...
Fast & Quick Canned Replies
Respond faster with pre-set answers to common ques...
Hustle free Sharing of Images
Directly distribute images within your conversatio...
Easy Chat Transfer
Easily transfer chats to team members without any ...
Easy Chat Transfer
Add context to your chats with detailed notes..
Timely Chat Reminders
Set reminders to never miss a follow-up.
Kuikwit facilitates three distinct roles, e.g., super-admin, manager, and agents, to operate on CRM with relevant interfaces, with each able to address customers and equipped with a particular set of privileges and accountabilities, ensuring the optimized distribution of responsibilities across the different levels.
The Super Admin, as the highest authority, oversees all operational levels, which include creating and assembling manager and agent teams, integrating Facebook pages, Instagram-connected pages, and WhatsApp numbers into the CRM, assigning them to the agents, setting chat limits, monitoring real-time performance, generating detailed reports, and transferring customer chats with the authority to delete managers or agents.
The manager is the medium communicator for other roles, facilitates creating agents and supervising the agent's team, ensures the admin policies and guidelines, and is involved in the day-to-day operations, including addressing customers, overseeing agent chats, distributing chats evenly to certain agents for prompt and relevant responses, monitoring agent performance and goals, and generating detailed performance reports.
Agents are the primary responders to customers, responsible for receiving customer chats on certain channels and certain Facebook pages, Instagram, and WhatsApp numbers assigned to them, answering their queries, and providing them with better services and products for achieving business goals.  Agents can monitor their real-time status with the dashboard and generate reports for themselves for self-evaluation and refining productivity.
Kuikwit facilitates super admins to independently create the managers and agents through invitation and effectively assemble teams, designating the manager as the primary representative for their respective agent's team, enabling managers to monitor the agent's chats and real-time status with the dashboard, and generate detailed performance reports over a specified period.
The page-specific activity breakdown feature provides an overview that represents the distribution of chat volumes across different Facebook pages, Instagram, and WhatsApp numbers, either with pending status in the dashboard or handled by users over the specified period in the reports as part of the generated report. The feature highlights the Facebook pages, Instagram, and WhatsApp numbers that are performing well, offering insights into the services or products that are gaining more traction and acceptance among customers.  This detailed analysis helps drive business revenue and strategic decision-making.
Kuikwit offers a user-friendly dashboard tailored for each role, providing real-time updates on total sales, active chats, closed chats, total chats, lower-level user status overviews, pending chats across platforms, and visual analytics of chat volumes over timeframes: today, yesterday, or last week.
Kuikwit enables real-time reporting on agent performance and daily customer interactions across channels for all levels of users. It includes a visual chart of chats handled by users across channels: Facebook, Instagram, and WhatsApp, with date range selection and detailed page breakdowns, as well as detailed chat information with channel-wise and label-based filters and export options.
Kukiwit offers separate chat sections to manage chats from various sections. It ensures organised and efficient handling of customer communication. Doesn't matter which social platform you are using - we have got you covered!
Fortified Security, Peace of Mind: Protecting Your Data and Conversations. KuikWit prioritizes the security of your data and conversations.
Are you ready for an enhanced experience in customer support? Register now with Kuikwit and appreciate it first-hand. Join the list of other numerous multinational companies that have chosen our exceptional services over others every day!