Total Sales, Active Chats, Opened Chats, and Closed Chats

The KuikWit dashboard provides comprehensive insights with blocks displaying Total Sales, Active Chats, Opened Chats, and Closed Chats.

Total Sales:

Monitor your sales performance in real-time.

Total Chats:

Keep an eye on all active customer interactions.

Active Chats:

Track chats that are currently open and need attention.

Closed Chats:

Review the number of chats successfully closed.

Role-Based Access

This hierarchical access ensures every team member has the necessary tools to enhance their performance and contribute to the organization’s success

Pending Chats

Pending chats highlight any chats that require your immediate response or attention , ensuring no customer query goes unanswered.

Track your performance overtime

We provide a visual representation of your chat activity over the past seven days. This graph helps you understand and acknowledge your workload and peak times, making it very conventional to manage your team and resources effectively. Super admin can have access to the data and dashboard of all the managers and agents ,easy access to view and keep an eye on the graph charts of the agents is provided.

Total Chats can be viewed Up to Last 7 Days

Today

Yesterday

last 7 days

Pages Breakdown

Pages Breakdown section offers detailed insights into the categories of chats you’ve handled.whether it’s Cable TV Satellite, Internet and Phone Deals, or other categories , this breakdown helps you analyse and improve your services strategies. If you are getting queries or chats from your facebook then the graph will show you the facebook page name along with the information and if you are getting chats from whatsapp numbers then the numbers will be shown to you along with the graph , and so on for instagram and twilio

Role-Based Access

Kuikwit organises chats into multiple sections based on user roles to ensure streamlined operations and better management.

Chats Specifications

Kuikwit provides you with the chat features that are premium in every term.

Customer Details Management

Improve Customer Support with Better Insights

Customer details section

In the chat details section you can conveniently add labels and notes. This feature enables you to categorise chats , take notes of important information and make sure that follow ups are handled correctly. You can also set reminders on this section. This section helps for organising customer interaction on different platforms , and support provision is made easier.

Platform Specific Chat System

Kukiwit offers separate chat sections to manage chats from various sections. It ensures organised and efficient handling of customer communication. Doesn't matter which social platform you are using - we have got you covered!

Chat Tracking Visual

The Reports section displays a graphical visual chart on the number of chats handled by users on different channels such as Facebook, WhatsApp or Instagram following selection of date range. Hence providing a comprehensive understanding of the agents daily basis performance across different platforms.

Performance Insights for All Levels

Admins are able to track everyone’s overall activity comprehensively including all managers and agents. Managers can monitor their agents performance and evaluate effectively. Agents, who handle customers upfront, can review and assess their performance enhancing their own productivity..

Detailed Page Breakdown

The section further shows chats broken down by specific Facebook pages or WhatsApp numbers within the selected date range suggesting that which page or number has most engaged customers which goes to highlighting the specific services or products that turns out to be accomplished amongst the customers..

Inclusive Tabular Data

Reports section also features enhanced chat analytics in a tabulated form which provides detailed information for each chat interaction, comprising of chat time instantiation, the handling customer, communication channel, handling agent and Facebook page(in case of facebook and instagram) or WhatsApp number(in case of whatsapp) having the chat done with. The whole data is organized in pagination for ease of use.

User Listing

The user's screen allows the owner to manage and view their team members and subordinates including oneself with their accessed detailed profile showcasing their role(Superadmin, manager, agent), status(active or blocked), and date of employment in an organized manner. Additionally, Search features enable the users to search and filter out the users by their names or emails saving the time and effort to locate the specific users.

View the profile details

Each user's detailed profile can be viewed displaying the essential properties it operates with for instance, chat limit for entertaining no. of customers at a time, status(blocked or active), and assigned Facebook pages or WhatsApp numbers for customer interactions and personal details e.g: user name, pseudonym, email address, and contact number.

Edit info

It enables the Superadmins to edit the operating properties for the subordinate and team members including themselves, changing chat limit, changing status, assigning or de-assigning Facebook pages or  WhatsApp numbers, and deleting the users.

Team Expansion

KuikWit enables the users to expand their team by inviting new members via their email with the specific role, and by sharing a joinable link that directs them to the signup page.It also supports teaming up some subordinates with a particular manager.