Ticketing allows
you to manage
your support emails
at scale
Plan your work
Create tickets from support emails to quickly keep track of your clients’ requirements. Scalable manage the situation without interfering with workflow.
Now, all of your emails are on a separate tab from chats. You may instantly view their assigned operators and status.
Easily manage requests
To simply follow up on a chat later, set priorities, add notes, and apply custom tags. Make certain that everyone is in agreement.
Additionally, you can see if there are any open chats related to the email you are responding to, or you can convert a portion of the chat into a ticket.
Easily manage requests
To simply follow up on a chat later, set priorities, add notes, and apply custom tags. Make certain that everyone is in agreement.
Additionally, you can see if there are any open chats related to the email you are responding to, or you can convert a portion of the chat into a ticket.
Simplify teamwork
Assign emails to operators so that no two people work on the same problem at the same time. Increase your staff’s productivity with little effort.
Focus on your operators’ strengths, make sure that everyone has an even amount of work, and boost the sense of responsibility.
To see how it functions, schedule a live demonstration
Contact Support for more details.
FAQs
Ticketing software is a customer service system designed to manage customer support requests. It allows operators to organize and prioritize incoming queries, and deal with them effectively in a reasonable timeframe. A ticketing system is essential for every business focused on saving time and resources, and providing an exceptional customer experience.
Ticketing system automatically captures email requests from customers and turns them into support tickets, so you won’t have to put in any extra work. All you have to do is open an incoming request, respond, and you’re done. Remember that you can prioritize ticket requests, make notes, and add custom tags to create a comprehensive knowledge base about your customers and their needs for future use.
Kuikwit Ticketing is available for free, so you can manage your customer support requests without any additional costs.
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